Responsible Gaming Policy

Last updated: 25.03.2026

Casino play is meant as entertainment. Plenty of people try their luck and leave it at that. A smaller group starts losing hold of time and money. Keep the session in your hands. Play within a budget you can spare.

1. Compulsive gambler

1.1. Warning signs include not being able to stop, borrowing money to keep playing, a clear shift in how the person behaves, and putting a job or a family under strain for the sake of a bet.

1.2. If you are unsure whether betting has become a problem, take the anonymous check on GambleAware: https://www.gambleaware.org/tools-and-support/gambling-harms-assessment/

2. Limits

2.1. Deposit caps can be set for a day, a week or a month. Ask the support desk at [email protected], or change the cap inside your profile if that control is shown. The cap applies to how much you can add through the cashier in that window.

2.2. Once the cap is hit, further deposits wait until the window resets. A lower deposit cap starts at once.

2.3. A loss cap sets the most you can lose in a chosen window. You can change it later. How soon the new figure applies depends on the direction of the change:

2.3.1. A tighter cap starts at once.

2.3.2. A looser cap starts 48 hours after you ask for it.

2.3.3. Write to [email protected] if you want a cap put in place.

2.4. Session time caps can be set through the same support address or through the profile tools. Support can change those caps when you ask.

3. Reality Check

3.1. Watch the clock and take breaks so the session stays a game, not a grind. Transaction, deposit and betting history sit in your account if you want a clear picture of what you have spent. Keep an eye on how long you stay logged in and on the money you are willing to use.

4. Cooling-off

4.1. A short pause is available if you want time away without a long ban. Ask support at [email protected] for a cooling-off block. After the request is handled, access to the services is held for the period you agreed.

4.2. You can apply cooling-off to one product line, several lines, or every product the company runs.

5. Self-exclusion

5.1. You can shut yourself out of play at any time through the tools on the site, or by writing to [email protected].

5.2. Periods on offer are 6 months, 1 year, 3 years, 5 years, or a permanent close. The block starts as soon as the request is in. You cannot open the account or take part in any betting for that stretch.

5.3. You cannot cancel a self-exclusion before it ends. You also cannot open a fresh account while it is running.

5.4. Access is limited and promotional mail is stopped for that account.

5.5. Once the block is live:

5.5.1. The account stays locked for the chosen period.

5.5.2. Marketing from the company stops. Your details come off promotional lists for the same stretch.

5.5.3. Deposits, bets and other gambling activity are blocked.

5.5.4. If a withdrawable cash balance is sitting in the account, it is sent back on the payment method in use, subject to the usual KYC and cash-out limits in the terms.

5.6. When a timed exclusion ends (not a lifetime one), you can ask [email protected] to reopen the account. That request goes through a further check before login is restored.

6. Gambling Problem

6.1. Work through these questions if you want a plain check:

6.1.1. Does betting keep you from work or classes?

6.1.2. Do you bet to fill time or to dodge boredom?

6.1.3. Do you sit on the site alone for long stretches?

6.1.4. Have people around you criticised the betting?

6.1.5. Have family, friends or hobbies slipped because of it?

6.1.6. Have you lied about how much money or time went on bets?

6.1.7. Have you lied, stolen or borrowed to keep the habit going?

6.1.8. Do you treat betting money as off-limits for anything else?

6.1.9. Do you keep going until the balance is gone?

6.1.10. After a loss, do you feel you must chase it at once?

6.1.11. If the money runs out mid-session, do you feel lost and need to play again as soon as you can?

6.1.12. Do rows, frustration or a bad day send you back to the lobby?

6.1.13. Does betting leave you low, or with thoughts of harming yourself?

6.2. Several yes answers is a signal to contact one of the counselling groups listed below.

7. Help from external sources

7.1. These organisations give advice and support on gambling harm:

8. Staff training

8.1. People who work on the site are trained on responsible play standards.

8.2. Staff who speak to players (support, VIP managers and responsible-play specialists) are taught how to spot harm, how to handle a self-exclusion request, and how to talk to someone who is at risk. They sit a refresher each year when the rules or the practice notes change.

9. Marketing and Advertising

9.1. Offers, mail and ads have to follow the same responsible-play rules. Direct marketing such as email, messages, bonuses or extras is not sent during an active cooling-off or self-exclusion.

9.2. Ads must be accurate, must not push heavy play, and must not aim at people who are already at risk. Affiliates, social influencers, VIP staff and other marketers have to follow the same framework and the advertising rules that apply.

9.3. Marketing must not show minors, and must not show them taking part in gambling.

10. Underage gambling

10.1. Age checks and the rest of the under-18 process sit in the Underage Gaming Policy.